We don’t send original letters back with our replies—so why do we include the full text of every email in our responses? Email systems automatically create message threads. There’s no need to repeat every line of a previous message. Instead: 1. Highlight the sentence or two you’
A: Constraints lead to innovation. The scientists working for DeepSeek didn't have the money and data centres filled with £30,000 microchips so they had to find a different way to build artificial intelligence models. They did it by asking better questions of the data rather than cramming
Not everything that is more difficult is more meritorious. So said Saint Thomas Aquinas. Let me paraphrase it: not every long document is worth the time it takes to write it and read it. Remember that when it comes to writing your next long-ish document. Think about whether you are
Have you ever received an email asking for a document, someone’s phone number, some suggested dates for a meeting, and your thoughts on a current issue? Emails like that are hard to respond to. You likely don’t have all the information to hand, so you end up replying
The episode title is TL;DR and I talk about ways that internal auditors can improve their communication in terms of writing and presenting. It was a fun 25-minute conversation with host Jon Taber and includes lots of tips that can be implemented immediately. You can listen to the episode
PDFs are OK to read on a laptop but they are terrible to read on a phone. And busy people do a lot of reading on their phones. So ... we should stop sharing PDFs and share HTML documents that are responsive to the dimensions of the device they are on.
Yesterday the company that supplies our energy sent me an email to tell me the amount of my monthly direct debit will change. Both the old and the new monthly amounts are shown to the penny. This suggests a level of accuracy in their estimation models than is justified by
Want your documents to look more professional? Here’s a simple way to make your documents look more professional in under 5 minutes. The secret lies in making the body text look great because, let’s face it, there’s more of that than there is headings or tables. First,
Tables in reports are helpful for presenting information but you need to help your reader to see your message. Formatting your table can help but too much formatting works against you. All you’re doing is adding clutter. In particular, don’t use “zebra striping” (where alternative rows are shaded
This poster hangs above my desk. It is a reminder to be willing to delete bad writing. I hope my ratio of good writing to bad is better than 1:91 but bad writing is bad writing. The lessons for us all are: * Always read what you write. * Delete everything
We begin to write by using short sentences. As we grow so do our sentences. By the time we reach working age we think we need long, complex sentences to be professional. This leads us to a use jargon and unclear language. We end up writing without clarity and impact.
I was recently interviewed for the Human, Too podcast. In the interview I talk about my career path, which began conventionally with jobs in accounting and audit in local government settings but, after 3 years as a finance director, it changed. The second half is more interesting. And later in